My Prescriptions FAQs

    My Prescriptions gives you easy access to manage prescriptions for yourself and others. It allows you to set up Auto Refill, pay online, and view your prescription history. You can also transfer prescriptions from another pharmacy to any of the Kroger Family of Pharmacies.

    To enroll in My Prescriptions, you first have to create a digital store account. (If you don't have one yet, go to What is Needed to Create a Digital Account for instructions.) To enroll in My Prescriptions, log in to your digital account, then go to My Prescriptions and tap Enroll. To complete the enrollment, you'll need a prescription number. For detailed instruction on what to do from here, see How to Sign Up for My Prescriptions.

    To verify your identity, bring a photo ID and your digital account email address to your preferred pharmacy location.

    Yes, you can request a refill via the Guest Refill option. However, you will not be able to pay online unless you're signed into My Prescriptions.

    Log in to My Prescriptions and choose "Refills from List" in the menu. Tap "Add to Cart" on the prescriptions you'd like to refill, then tap "Rx Cart" in the upper-righthand corner to view your cart and begin checkout. If you need more information, go to How to Pay for Prescriptions Online

    If you don't see the option to pay online, it may be because you don't have a VIC Card linked to your account. But you can add one in your profile.

    If you do have a VIC Card linked already, then you may not be able to pay online because at least one prescription in your order is new or transferred from another location. The first time you order this new or transferred prescription, online pay is not available.

    Pre-authorization determines whether the card is active. The pre-authorization amount is $0.00, and no funds are held. Your card will not be charged until you pick up your prescription.

    Sign in to My Prescriptions and go to Patient Profile. Tap on "Contacts & Notifications". Make sure your contact information is up to date and choose how you'd like to be notified. Tap Save and you're finished!

    Please ensure that your contact information is up to date in your online pharmacy account via your Patient Profile. You can select which notification preference is best for you.

    Pickup time is calculated based on the store hours and the time your order was submitted. If you need your prescription sooner than the pickup time offered, please contact your pharmacy directly.

    If you have elected to have auto refills and having issues, your prescription may have been filled and not picked up. It was then returned to stock by the pharmacy. You must re-request a fill of the prescription, and once you have picked it up, the prescription will be refilled automatically the following month.

    Yes, simply select "Transfer/New Rx" from the menu and follow the steps. Your information will be sent to your pharmacy for processing. Before making a new prescription request, please make sure of the following:

    • Your doctor has authorized a new prescription
    • You would like our pharmacy to confirm the prescription with your doctor's office
    • You don't have a written (paper) prescription.

    Yes, simply select "Transfer/New Rx" from the menu and follow the steps. Your information will be sent to your pharmacy for processing.

    Yes, you can choose any preferred pharmacy to pick up your prescription. All you need to do is "Change Store" on the pickup location section of secure checkout, and your prescription(s) can be picked up at the location you choose.

    You can gain access to prescriptions for children, pets and other adults (spouse, caregiver, etc.) using information from one of their pharmacy prescription labels, their name and date of birth. To add a patient, visit My Prescriptions on Web and navigate to the "Add a Patient" link.

    You need a current prescription number, store phone number (located on their prescription bottle), the adult's name, date of birth and email address. An email will be sent to the other adult requesting they grant access to you. They are required to have their own My Prescription account to accept your request. To add a patient, visit My Prescriptions on Web and navigate to the "Add a Patient" link.

    For the protection of our pharmacy patients, we require identity verification prior to gaining access to any pharmacy patient's information. The information you provide will be used for authentication purposes only and will not be redistributed in any way. We use a process similar to that used by banks, credit card companies and other organizations to ensure that your personal information is protected. We do not have access to the questions asked during this process, or to the answers provided. The information will not be retained by us or any third party.

    You can supply us with the proper identity information to be matched against existing data in our pharmacy system. This is necessary to help ensure that only you have access to your account. We can also validate your identify at your preferred pharmacy location. You are required to bring a photo ID and your digital account email address.

    If you have forgotten your email address, call our Customer Service team at 1-800-432-6111. If you have forgotten your password tap Forgot Password on the My Prescriptions login page, or reset your password on our website.

    Your pharmacy account will timeout after 60 minutes of inactivity. This is to safeguard your protected health information.

    The Kroger Company Family of Stores includes 18 different retail stores (or brands). In some cases, more than one of these are in the same market area.

    The different colored push-pins represents the different store types. Red push-pins indicate grocery stores, blue push-pins indicate convenience stores, and yellow push-pins indicate affiliate fuel locations.