ExpressLane Delivery FAQ's

    We’ve partnered with third-party delivery services to bring delivery to customers. You can place an order online at any time, select your delivery time slot and pay online. Our third party delivery team will shop and deliver your order. If you have provided your mobile number, you will receive text updates on the progress of your order.

    Yes, there is a service fee which can range from $9.95 to $11.95 depending upon your location. This fee is applied to your order at the time it’s placed.. ExpressLane Members are eligible for free delivery on orders $35 or more.

    Yes, ExpressLane Delivery is available at the majority of store locations. We determine eligibility based on your delivery address and or Zip Code. If a delivery store is detected nearby, there will be an option to switch to delivery.

    Yes, ExpressLane Delivery is available at the majority of store locations. We determine eligibility based on your delivery address and or Zip Code. If a delivery store is detected nearby, there will be an option to switch to delivery.

    At the majority of store locations, we offer two-hour delivery windows with same-day delivery being available at all locations. Most locations offer Delivery from 7am to 10pm

    Yes, someone must be available at your home to accept your delivery order.

    If your order is under $35, the delivery fee will be applied.

    Yes! Tips are not required, but always welcome. You will have the option to provide a tip when placing your delivery order.

    You can reserve a timeslot up to six days in advance.

    Delivery orders can be paid with credit or debit cards only. We’re currently unable to accept government benefits (including WIC and SNAP) as payment. When you place your order, you’ll see an estimated total at checkout. Your card will be charged for a final total amount when you receive your order. Prices shown when you place your order may differ at the time you receive your order due to coupons, substitutions, taxes (if applicable) and weighted items. Please have ready the form of payment you used online, as well as a backup credit or debit card.

    The driver will contact you when they’ve arrived. Once they’ve arrived, they’ll deliver your order to your door.

    If you’re not available when the driver arrives, your order will be canceled, the items in your order will be returned to the store, and you'll need to place your order again.

    At this time, we do deliver age-restricted items in certain market areas. A valid form of ID with proof of age is required at delivery time.

    At this time, we do not allow the ability to have prescriptions included with your ExpressLane order. However, we are working to add this capability in the future.

    Only digital coupons are accepted when placing an order for delivery. Paper coupons are not accepted for delivery orders at this time.

    For weighted items, such as produce, deli, meat and seafood, our associates will choose the items that most closely match what you’ve ordered, down to the weight or count. If you have special instructions (i.e. like ripe avocados) that you would like the shopper to follow, please feel free to provide them in the shopping cart.

    Quality is our top priority. Rest assured that Delivery associates will hand-select produce, meat and seafood items for each order with great care.

    Online prices reflect the price in-store on the day you place your order. Some prices may change between the time you place your order and the time you receive your order. The exact price of each item will be printed on your receipt.

    While we strive to keep all items in stock, an item you’ve selected may occasionally be unavailable. Our Delivery associates are trained to make proper substitutions for out of stock items, so your order will always have the items you need, as close to your original order as possible.

    Unlike with pickup orders, item substitutions for home delivery orders cannot be declined at the time of delivery. If you’re not satisfied with a substitution we’ve delivered, you’ll need to return it to the store.

    If you’d like to cancel a pending order, please visit My Purchases, select the order you’d like to cancel and choose Cancel.

    We’re sorry, but once you place your order, you cannot change your time or location. You can cancel your order and place for a different time.

    You may visit My Purchases in your digital account to modify your order at any point before the shopper has started picking the order. Once a shopper starts working on your order, you will need to chat with them directly for assistance. To chat with the shopper directly, you will need to modify your account settings to enable notifications about your order.

    Visit My Purchases in your digital account to review your order history.

    Currently customers can't change stores in edit order mode. You can cancel and re-place your order at the location and time you desire