Online Shopping FAQs

ExpressLane online shopping, Party To Go, Special Item Request, Gift Cards and more.

    In most cases, we have a dedicated pickup area in front of our stores. Simply push the button on the ExpressLane call box (or call the phone number located on the hanging sign) and a member of our ExpressLane Team will bring your order out.

    Unfortunately, shopping lists created in our e-VIC email cannot be "transferred" to the ExpressLane online shopping software.

    There are three easy ways to order:

    1. Order https://www.harristeeter.com/ffo#/app/ffo/selectstore select your store and begin placing your order right away.
    2. Call 1-800-432-6111. Option 2 and ask to be transferred to your local store.
    3. Visit your local Harris Teeter

    Harris Teeter is continually reviewing stores for potential ExpressLane services. Like most retailers, we have certain criteria we follow for the placement of new ExpressLane locations. If you have a suggestion for a location, please “contact us” and we will be happy to forward your comments to our eBusiness Department.

    Orders are required to have a minimum of a four-hour lead time. Orders must be placed by 3PM for same-day service. Please note that there are a limited number of timeslots per day, per store. Once these timeslots have been fulfilled, you will be prompted to select an available timeslot for the next available day.

    Our Special Item Request service provides access to thousands of food and specialty products not commonly found in our local stores.

    Delivery is available in limited markets at this time. Please check the ExpressLane store locator for delivery availability in your area.

    Credit cards, debit cards, Harris Teeter Charge Cards and EBT are accepted for ExpressLane orders, in which you will be prompted to select a payment method during checkout.

    *Due to payment capabilities, you will be required to visit the Customer Service Desk if you are paying with a Harris Teeter Charge Card or EBT.

    **Orders placed for ExpressLane Delivery can only accommodate

    An online order can be edited online until 8:00 PM the day before pickup or delivery. After this time, if you need to make any changes, please call your local store.

    ExpressLane Memberships can be purchased for $99 at the time you place your ExpressLane order. We gladly accept all major* credit cards and debit cards.

    *Major credit cards and debit cards include: VISA, American Express, MasterCard and Discover.

    With an ExpressLane Membership, customers will have all shopping fees waived, earn 2X Fuel Points, be eligible for free delivery* and have access to over $100.00 in savings on Specialty Brands**.

    *To be eligible for free delivery, an order must be a minimum of $35.00. Please note that the delivery fee will show when you place the order but will be deducted at the store and will be reflected on your final total.

    **After signing up for an ExpressLane Membership, a Welcome Kit email will be sent, containing coupon codes to claim the savings.

    For additional details, please click here.

    We make every effort to ensure the best quality products are selected for our customers. In order to ensure freshness of product and to ensure that we have space to store all customers’ orders, orders must be picked up on the day they are placed for.

    If an order that is paid for online is not picked up, it will be refunded back to the card used. Please note that refund processing varies by bank and it can take 7-10 business days after the refund is issued for the money to be credited back to your account.

    Our goal is not to be out of stock on any item. However, if an item is out of stock and you elect to allow substitutions our policy is to give you the closest size at the cost of the item you receive. If a front page item of our weekly printed ad circular is not in stock we will offer a substitution at the stores discretion of a like item and honor the advertised price or issue a rain check. On certain items we have a policy of not substituting unless you specifically tell us to do so. These items include baby products, soft drinks and hygiene products to name a few. If you would like to accept our substitution policy, just check the box provided.

    Within your ExpressLane account, under “Manage Online Order”, you can edit your order and add any items that you may have missed. All orders must be edited by 8PM the night prior to when your order is scheduled for pick-up or delivery. If you need to add any items to your order after the deadline, please call your local store.

    Unfortunately, we are unable to add items onto your order at the curb due to limited capabilities.

    We currently have three tiers of service fees for ExpressLane orders. For orders over $100.00, the service fee is FREE. For orders between $50.00 and $99.99, the service fee is $2.95. For orders between $25.00 and $49.99, the service fee is $4.95.

    Yearly Subscriptions are available for $99.95, in which you can shop unlimitedly at any ExpressLane location and benefit from exclusive offers.

    As an Annual Subscriber, customers will have their shopping fees waived, receive 2X Fuel Points, receive half price delivery and receive 5% off all Harris Teeter brands. Visit https://www.harristeeter.com/expresslanememberships for additional information.

    Select ExpressLane stores offer an ExpressLane Delivery service at an additional cost. In addition to the service fee, orders totaling $50.00 or more have a $9.95 delivery fee while orders totaling under $50.00 have an $11.95 delivery fee. Yearly Subscribers are eligible for half price Delivery ($4.95).

    *Due to courier and location, special delivery pricing excludes orders placed at Center Park Plaza, Pine Croft, Main Street Village, Mill Creek and Park Plaza.

    As you add items to your cart, an estimated subtotal will be created. This estimated total is based on the price of the items at that time (please note our sales week runs Wednesday – Tuesday) and sales that may be active for VIC members. Some special sales may not be reflected in this estimated total such as Stock Up and Saves, some Buy 2 Get 3 Free, ExpressLane Only Offers, and eVIC savings alerts; these prices will be reflected on your final receipt. During checkout, your service fee will be applied or credited if you have a subscription. Your final total will reflect the actual items purchased (including any substitutions) and applicable sales.

    Coupons are accepted at the time of pickup for items purchased that day and are applied to your next ExpressLane order (including any special events such as Super Doubles). The actual coupon credit will not be shown online; however, your printed Harris Teeter receipt will reflect the discount.

    For items that are on sale for BOGO or B2G3 free promotions please add the quantity you wish to purchase. For example, if you wish to purchase two items at buy one get one free, please enter a quantity of two. Otherwise you will receive one at half price. If you are taking advantage of one of our B2G3 promotions you would need to enter a quantity in increments of 5. If you do not order in increments of 5 the discount will not apply.

    All times are displayed in Eastern Time.

    Harris Teeter partners with reputable third-party companies to deliver groceries to our valued customers. If for any reason you are not satisfied with your delivery experience, please contact your local Harris Teeter so we can resolve any issues.

    Customers have the ability to edit their order until 8:00 PM the day before pickup or delivery.

    Customers will have 90 minutes per edit session to adjust their order. However, if the session expires after 90 minutes, their original order will remain.

    Customers will not lose their timeslot in edit order mode.

    Yes, users have the option to cancel an order from the website prior to a 4 hour pickup window.

    Currently customers can't change stores in edit order mode.

    No, original payment will be refunded and a new hold will be created.

    Customers can locate that order by returning to the specific store's online shopping page where order was placed. Customer can locate manage online orders under account name drop down, click the edit button to the right of the order total to begin editing.

    Your original order will be placed if the timer reaches zero before you've resubmitted this order.

    Yes, alcohol can be included in your ExpressLane order even if you request for your order to be delivered. Please note, however, that all customers will be required to provide a valid form of ID for age verification.

    To opt-out simply reply STOP to any of the text SMS messages you may have received for your Harris Teeter Express lane orders.

    Once a customer’s location is enabled, the ExpressLane Team will receive a notification (i.e. “nearby”, “arrived” or “waiting”) at store level to prepare the order. If these notifications are not received, this indicates that location sharing was not enabled.

    We recommend that a cell phone number is provided so a text notification can be sent ninety minutes prior to your pickup window, allowing you to let us know that you are on your way. This will help the ExpressLane Team prepare your order ahead of time and have it ready for your arrival.

    The text message you receive will include a link you will be asked to tap on once you are on your way to pick up your order. Once you tap on that link and share your location, the ExpressLane Team will be receive an ETA and have your order prepared for your arrival, cutting down on your wait time.

    Tap on the link in the text message that you are sent ninety minutes prior to your pickup time. This will send a notification to the ExpressLane Team, letting them know that you are on the way.

    The ExpressLane Team will notify you if there are any delays with your ExpressLane order.

    If you utilize the Harris Teeter Mobile App, you do not need to enter your phone number.

    Once you tap the link in the text message that is sent, your location will be shared with the ExpressLane Team. Sharing your location is the only step necessary! Once you arrive at your local store, an ExpressLane Team Member will be out shortly.

    Once an ExpressLane Team Member has brought your order out, you will receive a notification stating: “Thanks for visiting Harris Teeter! See you next time.”

    For the most efficient experience, we recommend that you pick your ExpressLane order up during your selected time slot. If you are sharing your location, your local Harris Teeter will have an accurate ETA and can have your order ready accordingly, even if you are running late!

    Enabled location services allow your local store to know that you are on the way and prepare orders in advance, reducing wait times. Location sharing is only active while you are en-route to the store. Timely notifications are also sent, allowing you to stay informed on your pick up timing.

    While this is recommended for the most efficient ExpressLane experience, you are not required to share your location.

    When selecting “Allow While Using”, you are required to keep the mobile app open – even after indicating that you are on the way. Closing the mobile app will cause the ExpressLane Team to lose track of your location. When selecting “Always Allow”, the mobile app does not need to remain open and the ExpressLane Team will be able to accurately remain informed of your ETA.

    If you opt out of location sharing, the ExpressLane Team will not receive the necessary notifications to cut down on your wait time once you arrive. The only notification that will be received is the “waiting” notification, which will require you to tap on “I’m here” button either on the app or in the web flow. If you are unable to tap on the link, no notifications will be received and you will need to call upon your arrival to notify the ExpressLane Team that you are waiting.

    ExpressLane Check-In will only use location data for the duration of a customer’s active order. Once an order is marked as complete, location sharing is disabled.

    • If you are utilizing the web flow and choose to opt out of downloading the mobile app, location updates will only be received if the web page remains open. If the web page is closed or moved to the background, location updates will no longer be received.
    • If the Harris Teeter Mobile App. is terminated, location updates will no longer be received. If the Mobile App. is re-opened, location updates will resume.
    • If your mobile provider is Sprint or T-Mobile, you must enable VoLTE on your phone to allow data transmission while speaking on the phone. If this is not enabled and a phone call is made, location updates will not be received during the phone call.

    Customers are required to share, at minimum, their vehicle model and color. This will allow the ExpressLane Team to easily determine where an order needs to be delivered.