General FAQs

    Gift cards are accepted for merchandise only and can not be redeemed for cash. Any remaining balance can be used for merchandise and can not be returned in cash.

    Harris Teeter is committed to the humane handling of livestock and poultry. We acknowledge our responsibility in this area and reinforce this commitment to our meat and poultry suppliers. Our suppliers are required to monitor their handling of livestock and poultry, as outlined by the guidelines provided by the Food Marketing Institute

    We are proud to offer the refund programs below on our top quality Harris Teeter brand products. A receipt is required for yourdouble guarantee.

    The following Harris Teeter Brand programs carry the yourplus guarantee: Harris Teeter, H.T. Traders, Harris Teeter Naturals, Harris Teeter yourpet, Harris Teeter yourhome, Harris Teeter yourbaby and Harris Teeter yourtot. With proof of purchase and a valid VIC card you will be happily refunded your money, plus the item will be replaced with a like item of your choice FREE.

    Harris Teeter® carries a yourdouble guarantee on all Harris Teeter Rancher, USDA Choice Harris Teeter Reserve Angus Beef, Harris Teeter Farmers Market, Harris Teeter Fishermans Market and Harris Teeter Fresh Foods Market items. With proof of purchase and a valid VIC card you will be happily refunded double your money back.

    Refunds can be given on products purchased within the last 60 days when the following requirements are met:

    • Proof of Purchase
      • Original Receipt; or
      • Valid/Verified VIC Card to validate the purchase
      • Names for the VIC card and ID must match VIC card and must be in the system for > 30 days
    • Acceptable form of Identification
      • Driver's License
        • Government Issue ID

    The purpose of our yourplus guarantee and our yourdouble guarantee is to ensure our customers feel comfortable trying our top quality Harris Teeter brand products. However, we reserve the right to limit this program for those customers unable to be satisfied with our products, product quality and/or our services.

    You can contact Customer Relations Gift Services, 1-800-432-6111, option 2 or online at our Contact Us page.

    No, a gift card can be used to purchase any merchandise at Harris Teeter.

    You can contact our corporate headquarters, (704) 844-3100, and ask for the category manager of the product that you represent. Category managers can not be emailed directly.