Mobile Pay FAQs

    Mobile Pay is a fast, contact-free, safe way to pay and save using your mobile device at Harris Teeter. Mobile Pay generates a one-time use quick response code (“QR Code”) that securely transmits payment and loyalty information from your mobile phone at check out. In addition, your Mobile Pay wallet is linked to your VIC card, enabling you to automatically accrue loyalty points when making any eligible purchase using Mobile Pay. Simply scan the Mobile Pay QR Code at any time during checkout for a faster, more convenient experience.

    Mobile Pay is accepted at participating Harris Teeter locations*. Mobile Pay can be used in-store at attendant or self-checkout lanes or in-store Pharmacy checkout. Mobile Pay currently is not available for use in Pharmacy drive-thru lanes. Mobile Pay is not accepted at Harris Teeter Fuel Centers and cannot be used at stores outside of Harris Teeter.

    Yes. As part of our ongoing effort to protect and support our associates and customers, Mobile Pay is a secure way to pay for your groceries with no contact necessary.

    To set up Mobile Pay, first you will need to have a digital account with Harris Teeter (“Account”) and download the Harris Teeter App (“App”) on a Mobile Pay-compatible mobile device. You can download the App from the App Store (iOS) or Google Play Store (Android).

    • Once you’ve downloaded the App, if Mobile Pay is available in your location, there are a number of ways you can access it:
      • Voice (Siri for iOS devices and Google Assistant for Android)
      • App Shortcut Menu
      • Mobile Pay “Quicklink” on the top left of the app Home Screen
      • Mobile Pay button in Store Mode
      • Mobile Pay button in your Wallet
      • App More Menu

    Tap Mobile Pay and log into your existing Account. You will also be prompted to verify your phone number with two-factor authentication if you have not done so previously. You will be prompted to create a four-digit PIN. You also have the option to use biometrics (such as facial recognition or fingerprint) to secure your Mobile Pay wallet.

    Ensure your “Shopping at” location is selected to your preferred store, which can be found on the home page within the App.

    Any payment cards you have saved to your digital wallet are available to use within Mobile Pay. After you’ve entered your four-digit PIN or scanned your biometrics, you will see your default card at the bottom of the screen. Clicking on it will show all cards saved in your digital wallet. You can set a default payment method and change your payment method at any time. You can load additional eligible payment cards for use in Mobile Pay into your digital wallet via the App or by logging into your Account online.

    Once you have set up Mobile Pay on your mobile device, you can leave your wallet at home! Once you’re ready to check out, simply:

    • Go to any in-store checkout lane in a participating store
    • Access Mobile Pay via one of the methods listed below.
      • Voice (Siri for iOS devices and Google Assistant for Android)
      • App Shortcut Menu
      • Mobile Pay “Quicklink” on the top left of the app Home Screen
      • Mobile Pay button in your Wallet
      • Or, if you have location services enabled on your mobile device, tap Mobile Pay when your app is in store mode.
    • Enter your four-digit PIN or scan your biometrics
    • At checkout, scan the QR Code displayed on your device on the item scanner or present it to the cashier
    • Scan your items as usual

    Before payment is finalized, you will have a chance to review your order along with any physical or digital coupons loaded to your VIC Card. At self-checkout, you’ll need to press “Mobile” on the final display screen to complete your transaction.

    While you can scan your QR code at any point in the transaction, the BEST experience with Mobile Pay is scanning your code to start the transaction, just as you would with your VIC Card (loyalty information).

    With only one scan of the QR Code your loyalty information is securely provided to enable you to accrue eligible loyalty points and a secure token delivers your selected payment information. Fast, easy, and convenient!

    Mobile Pay accesses the payment methods you already have loaded to your Account. Security is important, so we will ask for the CVV for any credit cards added. Mobile Pay does not store your card information on your device, and your untokenized card information is not shared with the store during checkout. What this means is that Harris Teeter will securely store your payment information, and instead of sharing your actual card information at the time of payment, will instead share a single-use token that represents your card. This keeps your sensitive information protected! As an added layer of security, you will need to authenticate with biometrics or a PIN before a QR Code can be generated.

    Mobile Pay is available through the App. To use the App, you must have a mobile device that is compatible with the mobile service. To view minimum compatibility requirements for the App, you can view the App Store (Apple) or the Google Play Store (Android). In addition, Mobile Pay transmits payment and loyalty information by generating a QR code to scan, so an intact screen capable of adequately displaying the QR code is required.

    You can add any credit card, debit card or prepaid card that participates in one of the payment networks we identify from time to time.

    When you’re ready to redeem your Fuel Points, simply scan your loyalty card or enter your alternate ID at the pump. Then follow the onscreen prompts to redeem all, some or none of your Fuel Points.

    For more information on Fuel Points, click here*.

    If the payment card used to make a Mobile Pay purchase was different than the payment card you intended to use, please visit the customer service desk in the store. An employee will be able to refund your purchase to the original card and process the transaction using your preferred method of payment.

    Neither Harris Teeter nor its affiliates will assess any fees or charges for your use of Mobile Pay. However, your mobile carrier may assess message or data fees or charges when you use Mobile Pay and the terms of your agreement with the issuer of any payment cards you load to your Mobile Pay wallet, including any fees, will govern their use in Mobile Pay. You are responsible for paying the fees or charges assessed by your mobile carrier or the issuer of the payment card you load to your Mobile Pay wallet.

    Yes. Mobile Pay will support split tender transactions to the extent otherwise permitted at the point of sale at Harris Teeter.

    To prevent unauthorized transactions from your Mobile Pay wallet, you should immediately delete the payment card information stored in your Mobile Pay wallet and your Mobile Pay account. You may set up a new digital account and Mobile Pay Wallet.

    Currently, cash back on the cards you have saved in your Digital Wallet is not supported through Mobile Pay.

*Note: These FAQs apply broadly to Mobile Pay, made available through the mobile applications of the Kroger Co., and its subsidiaries and affiliates (collectively, “Kroger”). The links direct to information housed on the website.