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Harris Teeter Response to COVID-19

Harris Teeter Response to COVID-19

Harris Teeter is committed to providing an Incredible Place to Work and Shop. We have been intently focused on taking actions to keep our shoppers and valued associates safe and healthy and our stores open and operating efficiently. We will continue to monitor this situation closely.

We are working quickly and information may change frequently. You are encouraged to visit this page often for the most updated information. 

As always, any decisions we make will balance the safety and well-being of our valued associates with our commitments to our shoppers and communities. 


A Message from Harris Teeter About the Coronavirus – We’re Here for Our Shoppers & Communities

Click here to read about the steps we’re taking to ensure the safety of our shoppers and valued associates.


COVID-19 Relief Efforts

We are proud to announce a donation of 640,000 pounds of much needed nutritious protein and produce to help feed community members in need amid the COVID-19 pandemic. With support from our generous vendor partners, nearly 20 truckloads carrying more than 534,000 meals were distributed to local food banks across our operating areas.  Click here to learn more. 

Store Operations & Services

Store Hours: Effective Wednesday, May 13, our stores will resume normal operating hours. Click here to determine your Harris Teeter's hours of operation. 

Senior Shopping:

Effective Monday, March 30, Harris Teeter is now designating TWO hours every Monday and Thursday morning from 6 a.m. to 8 a.m. as senior shopping hours for shoppers aged 60 and over. We will also have more fresh offerings available.

To further enhance our commitment to protecting our senior shoppers, Harris Teeter will designate ExpressLane Online Shopping pick-up times from 9 a.m. to 2 p.m. for seniors only every Thursday until further notice AND will waive the $4.95 fee & offer $5 delivery for seniors during these times.

This will allow our senior shoppers to take advantage of their 5% Senior Club discount every Thursday, and it will provide a genuine opportunity for our senior shoppers to purchase what they need while practicing the CDC’s recommended social distancing guidelines.

We invite other vulnerable populations to shop during this designated time, as well.

Refund Policy: Due to the current COVID-19 pandemic, we are temporarily suspending product returns. If any fresh produce, meat, seafood or deli product does not meet our quality standards, we will continue to replace it or issue a refund.

Product Limits: Harris Teeter is working tirelessly with its supply partners to source the items you need most. In doing our best to serve our shoppers, we have placed a limit of two (2) items each for the following categories:

Canned Meat, Canned Seafood, Canned Pasta, Canned Beans, Canned Vegetables, Canned Tomatoes

Rice

Flour

Spreads/Peanut Butter

Condensed Soup, Ready to Serve Soup

Pasta, Specialty Pasta, Pasta Sauce

Boxed Dinners

Frozen Vegetables, Frozen Pizza

Milk Alternative

Water

Alcohol/Peroxide, Hand Sanitizers

Bath Tissue, Facial Tissue, Paper Towels, Napkins

Bleach, Dish Detergent, Cleaning Supplies

Diapers

Cough/Cold Remedies, Pain Relief

Personal Wash

ExpressLane Orders: Due to an increase in ExpressLane orders, your local Harris Teeter may experience minor delays with orders. If any issues arise with your order, including a delay in completing your order and/or any out of stock items, your Personal Shopper will contact you to notify you of the issue.

To expedite your shopping experience and further allow safe physical distancing and contactless service, beginning May 26, we will accept online-only payments (excluding EBT) for all ExpressLane orders.

Rain Checks: Due to the inconsistent restock conditions from our manufacturers, we are unable to ensure reliable in-stock conditions. We will not issue rainchecks for out of stock sale items until further notice.

Fundraising Events & Store Tours: To focus on cleaning, replenishment, and the well-being of our valued associates, Harris Teeter has made the difficult decision to suspend all fundraising events and store tours until further notice.

 Associate & Shopper Safety

Reusable Bags: Shoppers who choose to bring their own reusable bags will be asked to bag their purchases.

The Centers for Disease Control (CDC) recommends washing reusable grocery bags often. Cloth bags should be washed in a washing machine, and plastic-lined bags should be scrubbed using hot water and soap.

Physical Distancing: We invite you to practice physical distancing while shopping your Harris Teeter. Physical distancing is deliberately increasing the physical space between people to avoid spreading illness. When possible, please maintain a distance of at least six feet to protect yourself, your fellow shoppers and our valued associates.

To practice safe social distancing at checkout, look for the "Stand Here" floor decals. 

Customer Capacity Limit: Customer and Associate safety is our top priority. Effective April 8 by 5pm, we will limit the number of customers to 50% of building code capacity to further support physical distancing in our stores. 

In-store Seating Reduction/Removal: We are adhering to mandates and recommendations from federal, state and local agencies, including the CDC and other health organizations.

Face Masks and Facial Coverings: Effective, Tuesday, April 21, Harris Teeter’s valued associates will wear masks or other face coverings at work. This includes stores, distribution centers and facilities. 

This decision aligns with CDC guidelines, brings consistency across our stores and promotes the safety and well-being our valued associates and our shoppers. Harris Teeter will provide all associates with a face covering, or associates can provide their own as long as they adhere to Harris Teeter's uniform policy. 

Shoppers are encouraged to cover their faces and are expected to comply with any local or state ordinances/mandates which require face coverings in public.

Temperature Checks & Health Screenings: To further protect our valued associates and shoppers, effective May 6, we will check the temperature of every associate and ask health screening questions at the beginning of each shift.

Personal Protective EquipmentWe’ve installed protective shields at check stands, Customer Service and Pharmacy counters to provide additional protection for our valued associates and shoppers. 

Associate Appreciation & Hiring

Appreciation Pay: We are extremely appreciative and incredibly proud of our Harris Teeter family for their tireless and selfless work.

We’re providing hourly associates in retail, distribution center, manufacturing and corporate offices a one-time bonus of $300 for every full-time associate and $150 for every part-time associate. The company has also shared with associates its newly created Emergency Leave Guidelines.

To learn more, click here.

HERO Bonus: Harris Teeter is proud to announce a temporary increase of $2/hour for our Retail Heroes, our hourly associates. 

To learn more, click here.

Thank You Pay: To show our continued appreciation for our associates, we are proud to announce a one-time Thank You Pay of $400 for qualified full-time associates and $200 for qualified part-time associates.

We’re Hiring!

We’re seeking to hire more than 5,000 associates to fill retail and distribution center positions company-wide to support the needs of our shoppers and communities.

To learn more about why Harris Teeter is An Incredible Place to Shop & Work and apply for open positions, click here.

 

Updated 6.26.20 11:15 a.m.