Harris Teeter Response to COVID-19

Harris Teeter Response to COVID-19

Harris Teeter is committed to providing an Incredible Place to Work and Shop. We have been intently focused on taking actions to keep our shoppers and valued associates safe and healthy and our stores open and operating efficiently. We will continue to monitor this situation closely.

We are working quickly and information may change frequently. You are encouraged to visit this page often for the most updated information. 

As always, any decisions we make will balance the safety and well-being of our valued associates with our commitments to our shoppers and communities. 

A Message from Harris Teeter About the Coronavirus – We’re Here for Our Shoppers & Communities

Click here to read about the steps we’re taking to ensure the safety of our shoppers and valued associates.

COVID-19 Relief Efforts

We are proud to announce a donation of 640,000 pounds of much needed nutritious protein and produce to help feed community members in need amid the COVID-19 pandemic. With support from our generous vendor partners, nearly 20 truckloads carrying more than 534,000 meals were distributed to local food banks across our operating areas.  Click here to learn more. 

Store Operations & Services

Store Hours: Effective Wednesday, May 13, our stores will resume normal operating hours. Click here to determine your Harris Teeter's hours of operation. 

Pharmacy Hours of Operation:

To support COVID 19 vaccine efforts, our Pharmacy department hours are changing effective 3/31/2021 to the below. 

Monday - Friday: 9 a.m. – 7 p.m.

Saturday: 9 a.m. – 5 p.m.

Sunday: 11 a.m. – 5 p.m.

Senior Shopping:

Effective Monday, March 30, Harris Teeter is now designating TWO hours every Monday and Thursday morning from 6 a.m. to 8 a.m. as senior shopping hours for shoppers aged 60 and over. We will also have more fresh offerings available.

To further enhance our commitment to protecting our senior shoppers, Harris Teeter will designate ExpressLane Online Shopping pick-up times from 9 a.m. to 2 p.m. for seniors only every Thursday until further notice AND will waive the $4.95 fee & offer $5 delivery for seniors during these times.

This will allow our senior shoppers to take advantage of their 5% Senior Club discount every Thursday, and it will provide a genuine opportunity for our senior shoppers to purchase what they need while practicing the CDC’s recommended social distancing guidelines.

We invite other vulnerable populations to shop during this designated time, as well.

Product Limits:  To ensure all shoppers have access to what they need, we’ve proactively and temporarily set purchase limits to two per customer on the following categories:

Household cleaning

ExpressLane Orders: Due to an increase in ExpressLane orders, your local Harris Teeter may experience minor delays with orders. If any issues arise with your order, including a delay in completing your order and/or any out of stock items, your Personal Shopper will contact you to notify you of the issue.

To expedite your shopping experience and further allow safe physical distancing and contactless service, beginning May 26, we will accept online-only payments (excluding EBT) for all ExpressLane orders.

Rain Checks: Due to restock conditions from manufacturers, at this time we are only issuing rain checks for our sale Items that are in our weekly advertisements (circular paper advertisements and email advertisements) until further notice.

Fundraising Events & Store Tours: To focus on cleaning, replenishment, and the well-being of our valued associates, Harris Teeter has made the difficult decision to suspend all fundraising events and store tours until further notice.

 Associate & Shopper Safety

COVID-19 Vaccine: Our trusted pharmacists plan to administer the no-cost COVID-19 vaccine in a phased approach, based on state guidelines, when available to pharmacies.

Click here to find out where the vaccine is available and if you are eligible.

Face Masks and Facial Coverings: 

Throughout the COVID-19 pandemic, Harris Teeter’s most urgent priority has been the safety of our valued associates and loyal shoppers. We have adhered to guidance from the Centers for Disease Control and Prevention (CDC) to guide our policies.

Last week, the CDC issued new guidance for individuals who have been fully vaccinated. Based on the CDC’s science-based guidance, we are updating our mask policy in a way that balances our commitment to maintaining a safe shopping environment for our valued associates and shoppers.

Beginning May 20, fully vaccinated shoppers and fully vaccinated retail associates are no longer required to wear a mask in our stores, unless otherwise required by state or local jurisdiction. If there is a state or local mandate, we will adhere to that requirement and its timeline. Associates in our pharmacy will be required to continue wearing a mask due to the CDC’s guidance for healthcare settings. We request that non-vaccinated shoppers continue to wear a mask while shopping our stores.

We will respect the choice of individuals who prefer to continue to wear a mask.

To further safeguard our associates and shoppers, we will continue to implement enhanced cleaning practices and physical distancing across all locations as well as offer associates a $100 one-time payment for receiving the recommended doses of the COVID-19 vaccine. We also encourage shoppers to visit www.harristeeter.com/covidcare to make an appointment. Many pharmacies are also accepting walk-in appointments for added convenience.

Physical Distancing: We invite you to practice physical distancing while shopping your Harris Teeter. Physical distancing is deliberately increasing the physical space between people to avoid spreading illness. When possible, please maintain a distance of at least six feet to protect yourself, your fellow shoppers and our valued associates.

To practice safe social distancing at checkout, look for the "Stand Here" floor decals. 

In-store Seating Reduction/Removal: We are adhering to mandates and recommendations from federal, state and local agencies, including the CDC and other health organizations.

Personal Protective EquipmentWe’ve installed protective shields at check stands, Customer Service and Pharmacy counters to provide additional protection for our valued associates and shoppers. 

Associate Appreciation & Hiring

Appreciation Pay: We are extremely appreciative and incredibly proud of our Harris Teeter family for their tireless and selfless work.

We’re providing hourly associates in retail, distribution center, manufacturing and corporate offices a one-time bonus of $300 for every full-time associate and $150 for every part-time associate. The company has also shared with associates its newly created Emergency Leave Guidelines.

To learn more, click here.

HERO Bonus: Harris Teeter is proud to announce a temporary increase of $2/hour for our Retail Heroes, our hourly associates. 

To learn more, click here.

Thank You Pay: To show our continued appreciation for our associates, we are proud to announce a one-time Thank You Pay of $400 for qualified full-time associates and $200 for qualified part-time associates.

We’re Hiring!

We’re seeking to hire more than 5,000 associates to fill retail and distribution center positions company-wide to support the needs of our shoppers and communities.

To learn more about why Harris Teeter is An Incredible Place to Shop & Work and apply for open positions, click here.