Policies

Pickup Service Only
Grocery Pickup is available for a fee of $4.95. Please refer to our pickup schedule below.

Pickup Schedule
Monday, Tuesday, Wednesday, Thursday, Friday

Pricing
Price Policy: Harris Teeter's Express Lane strives to ensure all prices reflected online are accurate as if you were shopping in the store. However, the price you are charged is the price as of the pickup day. You will be charged the same price as in the store on the day you pickup. Harris Teeter's Express Lane prices change at 2:30 p.m. on Tuesday of each week to reflect the weekly ad starting Wednesday and ending Tuesday.  If you order on Tuesday before 2:30 p.m. for Wednesday pickup, your prices and order will not accurately reflect the prices seen on Tuesday while shopping online.

Please note, the prices listed on our Express Lane online shopping website will not be reflective of our in-store prices after 2:30pm on Tuesday afternoon.

Weighed Items - The total on your order may vary slightly based on the true weight of the produce or meat items you have purchased. Be assured, however, that you will be charged only for the product you actually receive.
Estimated Totals - When you checkout online, you will receive an “estimated total”. The final order total will differ to accurately reflect items sold by weight, items requested that are not found online and to adjust for any substitutions that are made to your order.

You will be asked to select your payment method for your order when you checkout online. If paying by credit card, to ensure accurate billing your card will not be charged until after your order is filled. The final charge to your card may differ to accurately reflect charges for items sold by weight, items requested that are not found online and to adjust for any items that may be out of stock or substituted. If paying by check, you will be provided with the actual order total at the time of pick-up.

Payment Options
You can pay for your online order by credit card (Master Card, VISA, American Express and Discover) or by check. If paying by check you will need to provide a valid credit card number for validation purposes only.  Please note that you will need to provide ID and credit card when you pick up your order.  You select your payment method during the checkout process. If you want to pay by check, please be sure to select ‘Check’ from the payment method drop down box. We apologize but we can not accept cash or EBT card transactions for online orders.

Substitutions- "What if an item I ordered is not available"
In the checkout process we will ask you if you would like to allow for substitutions. Our goal is to never be out of stock on any item. However, if an item is out of stock our substitution policy is:

•To give you that same item in the closest size at the cost of the item you actually receive.
•If a sale item is substituted, you will only be charged the sale price.
•In most cases, we will substitute a national brand product for national brand and generic for generic.
•On certain items, we have a policy of not substituting unless you specifically tell us to do so. These items include baby products, soft drinks and hygiene products to name a few.

If you do not wish to accept substituted product at the time of pick-up, simply tell us and we will issue a complete refund for that item.

Coupons- "Can I use Coupons"
Coupons are accepted and credits applied to your next online order.

100% Satisfaction- "What if I want to return an item"
Providing you with the freshest foods for your family is a primary goal.

Your groceries will be meticulously selected and stored in the appropriate conditions until pick-up.
If you have a question or not 100% satisfied please call us at 1-800-432-6111. A customer service representative is available Monday through Friday from 8:00 a.m. to 6:00 p.m. and Saturday from 10:00 a.m. to 2:00 p.m.

New Items- "What if I can't find an item I am looking for"

If you are unable to locate a product online and would like to have it included with your order, click on the ‘Can’t Find An Item? Add It Here.’ button. Enter in as much information about the product as possible and it will be added to your shopping cart. We will make our best attempt to locate the item in the store and add it to your order.

Special Instructions- "Can I add special instructions to my order?"

You can add special instruction to items in your shopping cart by simply click the 'Add Notes' link below the product. During the checkout process you will also be given the opportunity, in the comments section, to add any other special instructions or comments for this order. For example, you can specify that you would like "Green Bananas" or "Extra Lean Turkey". Also, if you want to allow for substitutions on all products except, for example, the milk you have selected, you can note that as well.

Customer Communications
Email addresses will be used to confirm we have received your order. We may also use your email address or mailing address to send you specific specials and promotions. If you prefer not to receive these special offers, just call us at 1-800-432-6111 to speak with a customer service representative.

Your password allows Harris Teeter to know you are a current shopper. It also prevents others from shopping under your account. Your password is very important, protect it and don't share it with others.

Financial Information
Your Credit Card number and expiration date information are entered online and transmitted encrypted via SSL (Secured Socket Layers) technology and is stored on a secure server. This information is solely used to pay for the user's purchases on Express Lane products and services. Harris Teeter does not reveal financial information to third parties with the exception of financial institutions that process your transaction.

Notification of Changes
Should our Privacy Policy be edited, changed or amended, you will be notified online on our Express Lane Homepage. You will have the opportunity to opt out at anytime by clicking "contact us" via email or call 1-800-632-6111. By opting out you will not receive information on specific specials or promotions.

Personal Information Changes
You can change your personal information at anytime by selecting ‘My Account’.

If you have questions about our commitment to privacy, call 1-800-432-6111 to speak with a customer service representative.

Alcohol and Tobacco- "Can I buy age restricted items on-line?"
Orders containing alcoholic beverages and/or tobacco items are available for pick-up. Prior to handing you the order, the Harris Teeter employee will check identification to validate age. If an adult over the age of 21 for alcohol or 18 for tobacco is not present at the time of pickup, the alcohol products and/or tobacco items will be removed from the order.

Mother Nature
It is our hope that 'Mother Nature' will never prevent us from fulfilling your order in a timely manner. If there are weather related incidences such as power outages or snow/ice storms that prevent product availability or employee access to the store, we will contact customers who have pending orders to make other suitable pickup arrangements.

Tipping
It is our pleasure to provide this service to you, our valued customer. Providing this service is the primary responsibility of every Harris Teeter employee, therefore tips are not accepted. Your return business, recommendation to friends and family, and thanks are the best tip we can receive.

Your Privacy is our concern.
At Harris Teeter, your privacy is our concern. We will not sell or give your name, address, email or personal information to anyone.
We will occasionally use customer purchase records and other information to offer special promotions or coupons to our customers. We do not share personal information with anyone outside Harris Teeter.

When you visit our websites, you will be assigned a "cookie" (a small, unique identifier text file) to be stored on your computer's hard drive. The purpose of the cookie is to identify you when you visit our site so we can enhance and customize your online experience. We also collect certain technical information from your computer each time you request a page during a visit to our websites. This information may include your Internet Protocol (IP) address, your computer's operating system, browser type and the address of a referring website, if any. We collect this information to enhance the quality of your experience during your visit to our site and for system administration, security and troubleshooting purposes. We will not sell or rent this information to any third-parties.
 
USER AGREEMENT
Before you use this website, you must read and agree to the terms of this User Agreement. If you do not agree to be legally bound by the terms of this User Agreement, do not use or access this website and do not use any of our services. Your use of this website constitutes your agreement to this User Agreement.
You agree to use this website only for the purpose of online shopping. Much of the data, images and other information on this site is owned by MyWebGrocer, LLC, or is licensed from third parties. You agree that you will not copy, reproduce, modify, create derivative works from, or publicly display (on a website or elsewhere) any content from our website, except with the prior written permission of MyWebGrocer, LLC. You also agree that you will not use any automatic device to monitor or copy any of our web pages or the content contained in our WebPages, nor will you take any action that imposes an abnormal or unreasonable burden on our hardware and software infrastructure.