Skip Main Navigation
Help - How to Whitelist Emails

Below is information on how to whitelist email messages from Harris Teeter with AOL, Comcast, Earthlink, Gmail, Hotmail, Outlook, Yahoo, and other Internet Service Providers. Even if your email program or internet service provider (ISP) is not listed, these instructions should help you figure out how to whitelist our email address at any ISP or with any email program.

Important: If you find email from or in your spam or junk folder, please take the time to un-spam the email message in your mail program by clicking the not spam, not junk or similar button, as that will train your program to whitelist it.

Microsoft Outlook
iOS Devices – iPad, iPhone, iPod Touch
Android Devices – Samsung, Google Nexus, Others
Other Mail Applications

In order to whitelist an email address in AOL, you must add it to your AOL address book. To add and to your AOL address book click on the address book in your email account, put both addresses on your list of addresses, and click Add.

Check the Spam folder
The email may have been accidentally diverted to your Spam folder. To check the Spam folder:
  1. In the left panel, click Spam.
  2. Determine whether the email that you're looking for is in this folder. If you find our email in the Spam folder you can move it to your Inbox by checking the box next to the message, and then above your list of messages, click OK NOT SPAM.
  3. Note: When you click OK NOT SPAM, the email will return to your Inbox and will be listed by the date that it was originally received.
Unblock an email address
  1. In the upper right, below your Username, click Options and then click Settings.
  2. In the left panel, click Spam Settings.
  3. In the Sender Filter section, move your pointer over the email address or domain name that you want to remove from the list, and then click the X located to the right. Repeat for all the email addresses or domain names that you'd like to remove.
  4. Once you've removed the email address, scroll to the bottom and click Save.

To whitelist and on your Comcast account follow these steps:
  1. Sign into Webmail.
  2. On the left navigation menu, click Address Book.
  3. Click Add Contact.
  4. Under the General tab, in the box under the Email Address, enter
  5. Click the Add button.
  6. Repeat for
If you have enabled Restrict Incoming Email, also do the following:
  1. Sign into Webmail.
  2. Select Preferences.
  3. Select Restrict Incoming Email. Note: If Enable Email Controls is set to Yes, then you are restricting incoming emails.
  4. Select Allow email from addresses listed below.
  5. Enter
  6. Click the Add button.
  7. Repeat for

To whitelist and on your Earthlink account follow these steps:
  1. Click the Address Book button to open your address book in the browser.
  2. Click the Add Contact button (if you use EarthLink 5.0 or higher, click the Add button).
  3. Type into the email address slot and then click OK.
  4. Do the same for
Check the Spam folder
  1. After signing in to Web Mail, click Suspect Email under spamBlocker located in the left column of the page.
  2. Check the box next to the email message(s) that you wish to accept.
  3. Click the down arrow on the Checked items drop-down list and choose Move to Inbox & Add Contact.
  4. Click Go (located next to the option you just selected).
  5. Check the box next to the email address or domain that you would like to add to your address book. Click Add to Address Book.
  6. The email is now in your Inbox folder.

Within the Gmail inbox, Google is using new customizable tabs to separate your emails. Your messages are automatically categorized into the following optional tabs:
Gmail Inbox Chart - Move your e-VIC mail to the Primary tab

What can you do to ensure that your e-VIC email goes to your Primary inbox?
  1. Click on the Promotions tab to locate your e-VIC email.
  2. Once the email is located, hover over the Sender's name and click add as a contact.
  3. Drag the message from the Promotions tab into the Primary tab, then click “yes” when it asks if you want to do that for all of our messages.
  4. If your e-VIC email isn’t in the Promotions tab, please check your spam folder to ensure that our email wasn't sent there by mistake.
  5. Please add as a contact / trusted sender if you haven't already done so. This can be done by simply hovering over your e-VIC email and clicking "Add to Contacts".

    Gmail Inbox Chart - Move your e-VIC mail to the Primary tab
This should now allow our e-VIC emails to be delivered to your inbox. If you continue to have issues receiving our emails, please contact Google and let them know you added our email address to your Primary inbox tab.

The best way to make sure that our email gets in your inbox is to add us to your contact list. Find a message from or and open it. In the message header, you’ll see a link to Add to contacts beside the sender’s name. All you have to do is click that link and the email address will be in your contact list. Here’s some other ways to confirm that our emails are getting to your inbox:

Log into your MSN/Hotmail Account

Check your Junk folder
  1. Click on Junk on the left pane.
  2. If you see any messages from or in this folder that should have been delivered to your inbox, click the box on the left of each message to put a check mark and then click the Not Junk button.
Check your Blocked sender list
  1. From the Hotmail Options screen under Preventing junk email, click Safe and blocked senders.
  2. Click Blocked senders.
  3. In the Blocked senders list, select the name or domain (the part of an e-mail address that follows the @ sign, such as that you now want to receive mail from, and then click << Remove from list.
Add our email address to your Safe senders list
  1. From the Hotmail Options screens under Preventing junk email, click Safe and blocked senders.
  2. Click Safe Senders.
  3. In the text box, type or, and then click Add to list >>.
  4. Click on Safe and Blocked Senders again.
  5. Click on Blocked Senders.
  6. Ensure both email addresses above are not on your blocked list, remove them if they are.
Check your email rules
  1. From the Hotmail Options screens under Customizing Hotmail, click Rules for sorting new messages.
  2. Perform one of the actions as per your requirement: a. Click Edit next to the rule that you want to edit; or b. Choose the rule that you want to delete and click Delete.
Check your Junk Mail settings
  1. In the upper-right corner of the page, click Options, and then click More options.
  2. Under Preventing junk email, click Filters and reporting.
  3. Under Choose a junk e-mail filter, choose the level of protection that you want, and then click Save. If the Exclusive level was set, messages from senders not on your Contacts or Safe senders lists will have been sent to the Junk e-mail folder.
  4. Click on Options in the upper left to go back to the Hotmail Options screen.
Check your Reply-to address
  1. From the Hotmail Options screens under Writing email, click Reply-to address.
  2. Select Current e-mail address radio button.
  3. Click Save.

Microsoft Outlook
To whitelist or in Outlook, follow these steps:
  1. On the Tools menu, click Options.
  2. On the Preferences tab, click Junk E-mail.
  3. On the Safe Senders tab, click Add.
  4. Add where it says Add address. Then add
  5. Click OK.

In order to make changes to your Spam functions in Yahoo, you will need to use a desktop computer (Mac or PC). To unblock our email address:
  1. Log into Yahoo! Mail
  2. Click the gear icon in the upper-right corner of the window, and select Mail Options from the menu that appears. (In Mail Classic, select Options | Mail Options.)
  3. In the left pane, select Blocked Addresses.
  4. In the Blocked addresses list, select or if they are there.
  5. Click the trash can button at the right of the list.
  6. The address is now removed from your list of blocked email addresses.
  7. Next, click on Contacts (one of the tabs on left side of page).
  8. Click Add Contact button.
  9. Enter or in the Email field.
  10. Click the Save button.
Note: If you have tried removing our address from your blocked list using the instructions above and it didn't work, there may be an invalid address in the list. You can fix this by going through the list and removing any entries that are not valid email addresses. This includes addresses with a "pipe" (the "|" symbol) or other unusual characters. You will also want to make sure that no email address associated with your own account is in this list. If you are still not able to remove entries from your blocked addresses list, you will need to delete the entire list.

BellSouth uses MailGuard to shield its users from unwanted spam. Unfortunately, this filter can mistakenly block messages you want to receive, such as E-mails from this system.

Messages that MailGuard identifies as spam are automatically deleted unless you choose the Review option. The Review option stores spam for 7 days in a Web E-mail folder labeled MailGuard.

To turn on the Review option so that suspected spam messages will be stored for 7 days in a MailGuard folder:
  1. Log in to BellSouth Web E-mail service.
  2. Enter your username and password.
  3. Click on MailGuard Options in the column on the left.
  4. Select the Review for 7 days option, listed under ON.
If you find that emails from and are incorrectly being identified and filtered as spam, please forward one of the filtered emails to BellSouth at
  • Cut and paste the message and put it in a new message window.
  • Obtain the header information and cut and paste that info into the body of the "new" message prior to sending to
Although this will not immediately guarantee you will receive emails from this system in your inbox, it will help BellSouth improve their filtering technology.

Email addresses can be blocked if you wish not to receive email from particular senders. Once blocked, messages from the particular sender will be sent directly to the Trash folder. You can also ALLOW emails from senders you trust by using the same utility.

To Allow an email address:
  1. Click the Settings button.
  2. Under Customize mailbox options, click the Allow and Block Messages options link. NOTE: If the master account holder has any sub-account with parental controls activated, the parental controls will override any block/allow selections that the sub-account has.
  3. To turn message blocking on, click the Advanced Block senders: radio button in the Enable Blocking section.
  4. In the Allowed Senders and Domains field, list the senders and domains you want to allow. Please add the Harris Teeter emails below in this section: and
  5. In the Blocked Senders and Domains field, list the senders and domains you want to block.
  6. Choose an option in the Blocked Mail Actions section.
  7. Click the OK button. NOTE: You can block all messages from a specific domain, but if you still want to receive e-mail from a specific person, even though their domain was blocked, you can enter their email address in the Allowed Senders and Domains field.

iOS Devices – iPad, iPhone, iPod Touch
On any message, tap the sender and add to either a new contact or an existing contact.

Android Devices – Samsung, Google Nexus, Others
  1. In the default email client, touch the picture of the sender.
  2. Click OK to add to contacts.

Other Mail Applications
If you use a Web mail system or email application not listed above, the instructions for whitelisting our address will depend on the specific email program you are using. If you access the help files, instruction manual or customer support, there should be instructions on how to do this.

In most cases, just by adding the From address to your address book, safe list, white list or contact list will be sufficient.

If the email is not getting to your inbox, then we suggest checking your spam folder, bulk folder or junk folder. If you find the email, then you will need to inform your mail application that it is not spam. Most likely the course of action is to select the email and click on the Not Spam or Not Junk button, if available. For more information about your mail application, please visit the help section that is associated with that particular mail application.