Find the most commonly asked questions concerning our products.

Why do you discontinue my favorite products?
Why are items moved around in the store?
What is Harris Teeter's refund policy?
How do I learn about a manufacturer's recall?
How do I place a special order for certain products?

Why do you discontinue my favorite products?
Like in most retail situations, it's a matter of supply and demand. If an item doesn't sell well, it may be replaced by a different product that better meets consumer needs. In many instances, our suppliers update their product lines resulting in a product no longer being offered.
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Why are items moved around in the store?
Harris Teeter prides itself on providing a variety of products that meets the needs of our customers. We introduce about 20,000 new items in our stores each year. We may move items in order to make additional room, or to make sure customers are aware of new selections. If you can't find your favorite product, just ask a Harris Teeter associate for help. We'll be happy to walk you there, or provide you with a store directory.
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What is Harris Teeter's refund policy?
Harris Teeter's top priority is customer satisfaction but in the event you are dissatisfied with any of the products you buy we will happily give you a refund.
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How do I learn about a manufacturer's recall?
You can email or call Harris Teeter at 1-800-432-6111.
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How do I place a special order for certain products?
You can request items that Harris Teeter does not carry by filling out a form in our stores.
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